Questions buyers ask

Add the width and the height and divide by two. A patch 8 cm wide and 12 cm tall is quoted as a 10 cm patch. This is the standard method used throughout the trade.

50 pieces per design. Small runs are genuinely welcome — they are most of what we do, and they are not put behind the large orders in the queue.

Nine thread colours per design are included in the quoted price. Beyond nine there is a small charge per additional colour. We stock 252 shades; metallic and glow threads are quoted separately.

Yes. Give us a Pantone reference, our own thread code from the colour library on this site, or post us a physical sample. Screen colours are not reliable for matching, so we confirm the thread codes in writing with the proof.

Vector files are best — AI, EPS or PDF. We also work from JPG, PNG, a scan, or a photograph of an existing patch. If all you have is a sketch, send it; redrawing is part of the free proof, not an extra charge.

A digital proof within 72 hours of receiving your artwork. Once you approve it, 7–10 working days in production, then 3–5 days by DHL or FedEx. Around three weeks door to door in Europe.

No. The digital proof and any number of revisions are free, and nothing goes on a machine until you have approved it in writing. A physical pre-production sample is available at cost and is credited against the bulk order.

30% deposit to start production and 70% before shipping, by bank transfer. For orders under €500 we can take PayPal instead. We do not ask for full payment up front.

Prices are quoted DAP by default: we deliver to your door, you pay import VAT and duty to the courier. We can quote DDP instead, where we prepay both and there is nothing to settle on delivery. Say which you want and we will price it that way.

If the goods do not match the proof you approved, we remake them at our own cost.

Yes. We manufacture in our own workshop in Xinhui, Jiangmen, where digitising, embroidery, finishing and packing are all done in house.

It is used to make your order and kept on file so you can reorder. We do not put customer artwork on this website, we do not sell your designs to anyone else, and we do not approach your customers.